Payment Policy

Zenluxunie is dedicated to providing secure and flexible payment options to ensure a smooth shopping experience. Our Payment Policy outlines the accepted payment methods, transaction security, and refund processes to keep you informed and confident in your purchases.

Accepted Payment Methods

We accept a variety of payment methods to accommodate your needs:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: A fast and secure option for online transactions.
  • Buy Now, Pay Later Services: We partner with leading providers to offer flexible installment plans. Eligibility and terms vary based on the provider.
  • Gift Cards: If you have a Zenluxunie gift card, you can use it to pay for your purchases at checkout.

Payment Security

Your payment security is our top priority. All transactions are processed through secure payment gateways that use the latest encryption technologies to protect your financial information. We do not store any payment card details on our servers.

Payment Confirmation

Upon completing your payment, you will receive an email confirmation with details of your purchase. If you do not receive this confirmation within 24 hours, please contact us to verify your transaction.

Refunds and Returns

If you request a refund for a returned item, the refund will be processed to the original payment method. Please allow 5-7 business days for the amount to reflect in your account, depending on your bank or payment provider.

Taxes and Fees

Applicable sales taxes will be calculated based on your shipping address and displayed at checkout. For international orders, customers are responsible for any additional duties, taxes, or fees imposed by their local customs authorities.

Failed or Declined Payments

In the event of a declined payment, please check your card details or try an alternative payment method. If the issue persists, please contact your bank or our customer support team for assistance.

We strive to make every transaction smooth and hassle-free. If you have any questions about payment options or encounter any issues during the checkout process, don’t hesitate to reach out to us for support.

 
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