Shipping Policy

At Zenluxunie, we are committed to ensuring that your purchases are delivered to you in a timely, safe, and efficient manner. Our Shipping Policy outlines the various options and procedures we offer to guarantee a seamless delivery experience.

Processing Time

All orders are processed within 1-2 business days, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email with your tracking details. Please note that processing times may be slightly delayed during peak seasons or sales events, but we will make every effort to keep you updated on your order status.

Shipping Options

We provide multiple shipping options to suit your preferences:

  • Standard Shipping: Delivered within 5-7 business days.
  • Expedited Shipping: Delivered within 2-3 business days.
  • Overnight Shipping: Delivered within 1 business day. Orders must be placed before 12 PM local time for same-day processing.

Shipping costs are calculated at checkout based on the destination, selected shipping method, and the weight of your order. For orders over a certain value (as specified on our website), we offer free standard shipping to qualifying locations.

International Shipping

We proudly ship to select international destinations. Shipping rates and delivery times for international orders will vary depending on the destination country and chosen shipping method. Please note that international customers are responsible for any customs duties, taxes, or additional fees imposed by their local authorities.

Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number and a link to track your package. If you encounter any issues with your shipment, please reach out to our customer support team for assistance.

Delivery Issues

In the rare event of a delayed, lost, or damaged shipment, we will work diligently with our shipping partners to resolve the issue. If your package is marked as delivered but cannot be located, please contact us within 5 business days so we can investigate further.