Sales Policy
Effective Date: January 8, 2025
This Sales Policy outlines the terms and conditions that govern your purchase of products from Zenluxunie, whether through our website (zenluxunie.com) or our physical store. By placing an order or making a purchase, you agree to be bound by these terms. We aim to provide a clear and fair shopping experience for all our customers.
Ordering Process
Website Orders:
Product Selection: Browse our extensive range of products on our website. Add the items you wish to purchase to your shopping cart. Review the selected items carefully before proceeding to the checkout.
Checkout: Proceed to our secure checkout page, where you will be prompted to provide your shipping and billing information. Please ensure all information is accurate and up-to-date to ensure smooth delivery and billing.
Payment: Select your preferred payment method and complete your payment. We accept major credit cards, debit cards, and other forms of payment specified on our website. All transactions are handled securely through trusted payment gateways.
Order Confirmation: Upon successful payment, you will receive an immediate order confirmation email. This email will include your order details, a unique order number, the shipping address, and if applicable, the estimated delivery time.
In-Store Purchases:
Product Selection: Select your items at our physical store, ensuring you are satisfied with your choices. Feel free to ask our staff for assistance or any product information.
Payment: Proceed to the checkout counter, where you can pay for your chosen items using your preferred method, including cash, credit cards, debit cards, or any other payment options accepted at our store.
Receipt: Upon completion of your purchase, you will receive a printed receipt that will serve as your proof of purchase. Please keep this for your records and in case a return or exchange is needed.
Pricing and Payment
Pricing: All product prices are listed in U.S. dollars (USD). Prices are subject to change without notice. We strive to maintain accurate pricing, but in the event of a pricing error, we reserve the right to cancel or modify the order. We will promptly notify you if this occurs.
Taxes: Applicable sales taxes will be calculated and added to your order total during checkout. The exact amount will depend on your shipping location and current tax regulations.
Payment Methods: We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and other methods such as PayPal, Apple Pay, or Google Pay, as specified on our website and in our store.
Payment Security: All payments are processed through secure payment gateways that use industry-standard encryption technologies. Your payment card details are never stored on our servers for enhanced security.
Order Processing and Shipping
Order Processing Time: Orders are typically processed within 1-3 business days from the date of order placement, excluding weekends and public holidays. During peak seasons, processing may take slightly longer.
Shipping Time: Shipping times will vary depending on your selected shipping method and your delivery address. We will provide an estimated delivery time at checkout. Tracking information will be provided as soon as your order is shipped.
Shipping Costs: Shipping costs will be calculated based on your shipping address, the weight of your order, and your chosen shipping method. The cost will be displayed at checkout before you finalize the order.
Delivery: We partner with reputable shipping carriers to ensure your orders are delivered in good condition. However, we are not responsible for delays caused by the shipping carrier, adverse weather conditions, or any other circumstances outside our control.
International Shipping: We may offer international shipping to select locations. Additional taxes, customs duties, and shipping fees may apply. These charges are the responsibility of the customer and are not included in our shipping prices.
Order Cancellation
Customer Initiated Cancellation: You can cancel your order within 24 hours of placement, provided it has not been shipped. Please contact our customer service team via phone or email to request a cancellation. Cancellations made after the 24-hour window or once the order has been shipped may not be possible.
Zenluxunie Initiated Cancellation: We reserve the right to cancel orders at our discretion, including those for which a pricing error has occurred, that are suspected of being fraudulent, or where stock is unavailable. In such cases, you will be notified promptly, and a full refund will be issued.
Product Availability
While we make every effort to maintain accurate inventory, we cannot guarantee the availability of all products. If an item you have ordered is out of stock, we will notify you as soon as possible. You will be offered the choice of a full refund, a suitable alternative product, or the option to wait until the item is back in stock.
Warranty
Products sold by Zenluxunie are covered by the original manufacturer’s warranty, if applicable. Please refer to the warranty documentation included with your product for specific details. We make no additional warranties, either express or implied.
Sales and Promotions
Zenluxunie may periodically offer sales and promotions. The specific terms and conditions of these offers will be available at the time of the promotion. Sales and promotions are subject to availability and may be changed or discontinued at our discretion.
Returns and Exchanges
Our detailed return and exchange policies are outlined in our Refund and Return Policy. Please refer to that policy for complete information.
Limitation of Liability
Zenluxunie shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including, but not limited to, loss of profits, data, or other intangible losses, arising from your purchase or use of our products or services.
Governing Law
This Sales Policy is governed by the laws of the State of Alabama, without regard to its conflict of laws principles.
Changes to This Sales Policy
We reserve the right to update or modify this Sales Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to remain informed of our sales terms and conditions.
Contact Us
If you have any questions or concerns regarding our Sales Policy, please contact us at:
Zenluxunie
1219 Castleman Ave SW Decatur, Alabama (AL)
Phone: (256) 351-2232
Email: info@zenluxunie.com
Website: zenluxunie.com