Refund and Return Policy

Effective Date: February 27, 2025

Zenlunuxie Refund and Returns Policy

đź“Ť Address: 1219 Castleman Ave SW, Decatur, Alabama (AL), United States

At Zenlunuxie, we take pride in offering premium-quality appliances designed for durability and performance. If you are not satisfied with your purchase, we offer a simple and transparent return process to ensure customer satisfaction.

1. Return Policy & Conditions

Our 30-day return policy allows customers to return eligible items under the following conditions:

  • The product must be in brand-new condition, unused, and in original packaging.
  • The return request must include the original receipt or proof of purchase.
  • Products damaged by misuse or negligence are not eligible for return.

If you receive a damaged or defective item, we will replace it free of charge or provide a full refund.

2. Refund Process

After receiving your returned item, our team will inspect it within 5-7 business days. Once approved, your refund will be processed within 7-10 business days. Refunds are credited back to the original payment method.

3. Products That Cannot Be Returned

  • Appliances that have been installed or used.
  • Custom-made or special-order products.
  • Final sale or clearance items.
  • Products missing accessories or documentation.

4. Exchange & Replacement Policy

If your product has a manufacturing defect, we offer a free exchange or repair within 30 days of purchase. If the issue arises after the 30-day period, it will be covered under our manufacturer’s warranty.

5. How to Return a Product

To start a return process, email us at info@zenluxunie.com or call (256) 351-2232. Our team will provide you with a return authorization number and instructions for shipping. The customer is responsible for return shipping fees, except in cases where Zenlunuxie has made an error.

Summary of Return and Refund Policies

  • All three companies offer a 30-day return window for unused products in their original packaging.
  • Refunds are processed within 7-10 business days after inspection.
  • Defective or damaged items are eligible for free replacements.
  • Customers must provide proof of purchase to initiate returns.
  • Return shipping costs are generally the customer’s responsibility, except for manufacturing defects or shipping errors.

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at:

Zenluxunie
1219 Castleman Ave SW Decatur, Alabama (AL)
Phone: (256) 351-2232
Email: info@zenluxunie.com
Website: zenluxunie.com