Refund and Return Policy
Effective Date: January 8, 2025
Zenluxunie is dedicated to ensuring your complete satisfaction with every purchase you make. We recognize that occasionally you may need to return an item. This Refund and Return Policy outlines our guidelines and procedures for returns and refunds to ensure a seamless and fair process for our valued customers.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Timeframe: You must initiate the return within 30 days from the date of the original purchase. This allows you sufficient time to evaluate your purchase and ensure it meets your expectations.
Condition: The item must be unused, in its original condition, and in its original packaging, with all original tags, labels, protective films, and accessories intact. This ensures the item is resalable to other customers.
Proof of Purchase: You must provide a valid proof of purchase, such as an original order confirmation email, receipt from our physical store, or the original packing slip. This helps us verify that the item was purchased from Zenluxunie.
Complete Packaging: The item should be returned with all its original packaging materials and any accompanying accessories, manuals, or promotional items included with the purchase.
Non-Returnable Items
The following items are generally not eligible for return:
Personalized or Customized Items: Items that have been personalized, engraved, or custom-made to your specifications cannot be returned unless there is a manufacturing defect.
Clearance Items: Items that are marked as final sale, clearance, or reduced in price are non-returnable. This is because these items are being sold at significantly reduced prices.
Gift Cards: Gift cards are non-refundable and cannot be returned or redeemed for cash.
Items Damaged Due to Misuse: Products that have been damaged, altered, or modified due to misuse, negligence, improper handling, or unauthorized repairs are not eligible for return.
Items Missing Parts: Products that are not returned with all their original components, parts, and accessories are not eligible for return.
Consumable Items: Consumable items, such as cleaning products, and certain accessories may not be eligible for returns.
Return Process
Initiate Return: Contact our customer support team via phone, email, or through our website to initiate your return. Please provide your order number or transaction details, the specific item you wish to return, and the reason for the return. This helps us to understand your needs and expedite the return process.
Return Authorization: Once your return request is approved, we will provide you with a unique Return Authorization (RA) number and detailed instructions on how to package and ship the item back to us. Please ensure the RA number is clearly marked on the return package.
Packaging: Carefully package the item in its original packaging, ensuring that all original tags, labels, and accessories are included. The use of additional protective packaging is recommended to prevent damage during transit.
Shipping: Ship the item back to our designated return address using a trackable and insured shipping service. Customers are responsible for the return shipping costs unless the return is due to a product defect or error on our part. We strongly recommend keeping the tracking information until the return is processed.
Inspection: Upon receiving the returned item, our team will inspect it thoroughly to verify that it meets our return eligibility criteria, including being in its original condition, with all packaging, accessories, and proof of purchase.
Refund or Exchange:
Refund: If your return is approved, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution’s processing times.
Exchange: If you would prefer an exchange, we will ship the replacement item once we have received and inspected the returned item, subject to the availability of the requested item. If the specific item is unavailable, we will offer a refund instead.
Refund Details
Original Payment Method: Refunds will be processed using the original payment method used for the purchase. For purchases made with gift cards or a combination of methods, we will process a refund accordingly.
Shipping Costs: Original shipping costs are non-refundable unless the return is due to a product defect or an error on our part.
Refund Processing Time: Refunds will be typically processed within 7-10 business days after we have received and inspected the returned item. You will be notified via email once the refund has been processed.
Partial Refunds: If the returned item is not in its original condition or does not meet all our return criteria, we may offer a partial refund at our discretion, depending on the condition of the returned item.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately within 48 hours of receipt. We will arrange for a return and provide a replacement or full refund once the item has been inspected. Return shipping costs for defective or damaged items will be covered by Zenluxunie.
Exchanges
We offer exchanges for items of equal value, subject to availability. If the item you want to exchange for is out of stock, we will issue a refund for the original item instead. Please note that exchanges depend on the stock availability at the time of your request.
Exceptions
We reserve the right to refuse a return if it does not meet our eligibility criteria.
We reserve the right to charge a restocking fee for returns that are not due to a product defect or our error, especially for items returned with significant wear or missing components.
Changes to This Return Policy
We reserve the right to update this Refund and Return Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund processes.
Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please contact us at:
Zenluxunie
1219 Castleman Ave SW Decatur, Alabama (AL)
Phone: (256) 351-2232
Email: info@zenluxunie.com
Website: zenluxunie.com